Continuity salesforce Reporting
Privacy Policy
Wilmac Technologies (“Wilmac”, “we”, “our”, “us”) provides CRM reporting, call recording, and transcription analysis solutions (“Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our websites, interact with us, or use our Services.
If you do not agree with this Policy, please avoid using our Sites/Services. For questions, contact [privacy@wilmac.example].
Who We Are (Data Controller)
[Registered company name, if different]
[Wilmac office address]
Email: [privacy@wilmac.example]
Phone: [+1-xxx-xxx-xxxx]
Data Protection Officer (if applicable): [dpo@wilmac.example]
Personal Data We Collect
Contact & Account
Name, email, phone, company, role, login identifiers, preferences.
Commercial & Support
Quotes, orders, subscription details, support tickets, call/chat transcripts you provide.
Usage & Device
Pages viewed, product interactions, IP address, identifiers, browser/OS, timezone, language.
Marketing Interactions
Web forms, events/webinars registration, downloads, newsletter preferences.
Customer Content
Data you choose to process in our Services (e.g., call recordings, transcripts, CRM metadata). You control this content.
Sensitive data: We do not seek to collect sensitive categories. Do not upload sensitive data unless your contract with us expressly permits it and you have a lawful basis.
Sources: You (directly), your employer, our Sites/Services, cookies/SDKs, and service providers acting on our behalf.
Purposes & Legal Bases (GDPR/UK GDPR)
- Provide and secure Services (account setup, support, troubleshooting, fraud/security) — Contract (Art. 6(1)(b)) and Legitimate interests (6(1)(f)).
- Improve and analyze product performance and features — Legitimate interests (6(1)(f)).
- Communicate service messages and updates — Contract / Legitimate interests.
- Marketing (where permitted) — Legitimate interests; where required, Consent (6(1)(a)) with opt-out at any time.
- Compliance with legal obligations — Legal obligation (6(1)(c)).
- With your consent for optional cookies, newsletters, events, or testimonials — Consent (6(1)(a)).
Retention
We retain personal data only as long as needed for the purposes above, to comply with law, resolve disputes, and enforce agreements. Customer Content retention follows your configuration and contract. We may anonymize data for statistics and service quality.
International Transfers
Where data is transferred across borders, we use appropriate safeguards (e.g., Standard Contractual Clauses, UK IDTA/Addendum, or other recognized mechanisms). Hosting regions and subprocessors are available on request or in your contract.
Security
We apply administrative, technical, and physical measures including encryption in transit, access controls, network protections, logging/monitoring, and vendor due diligence. No system is 100% secure; please use strong credentials and enable MFA where offered.
Your Privacy Rights
EU/UK
Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may lodge a complaint with your supervisory authority.
California (CCPA/CPRA)
Right to know, delete, correct, and limit use of sensitive personal information; right to opt-out of certain sharing. We do not sell personal information.
Canada & Other Regions
Rights may vary by province/country. Contact us to exercise your rights.
To submit a request, email [privacy@wilmac.example] with “Privacy Request” and specify your region and request type. We will verify your identity before acting on a request.
Children
Our Sites/Services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided data, contact us to delete it.
Customer Content & Roles
For Customer Content you upload to the Services, Wilmac acts as a processor/service provider and processes such data under your instructions and agreement. You are responsible for obtaining any required notices/consents from individuals whose data you process.
Changes to This Policy
We may update this Policy from time to time. The “Effective date” reflects the latest version. Material changes will be communicated via the Site or by email where appropriate.
Contact
Questions or complaints about privacy at Wilmac Technologies:
- Email: [privacy@wilmac.example]
- Address: [Wilmac office address]
- Data Protection Officer (if applicable): [dpo@wilmac.example]